Help & Support
Troubleshooting, FAQs, and how to get support from FOSSA.
1 min readUpdated Sep 22, 2026
Get support
- Email: support@fossa.com. Let us know what you ran into and we'll help.
- Support site: support.fossa.com for in-app help and ticketing. We're generally available during business hours (Pacific Time).
- Enterprise support & SLAs: professional support options are included with FOSSA Enterprise plans. Contact sales@fossa.com to learn more.
- Reporting a security vulnerability: follow the Responsible Disclosure Policy.
Troubleshooting
- Generate a debug bundle: capture CLI logs to attach to a support ticket.
- Fixing incorrect dependency data: reanalyze and correct wrong license or copyright data.
- License Conclusions vs. License Corrections: which tool to use when a dependency's license looks wrong.
FAQ
Quick answers to the questions we hear most, see the FAQ, which covers:
- Account & organization: moving a user between orgs, deleting an account or org.
- Data & storage: what FOSSA stores and how long it's retained.
- Analysis: what the CLI uploads, static vs dynamic, supported languages.
For deployment-specific issues, start with On-Premises.