Help & Support
Troubleshooting, FAQs, and how to get support from FOSSA.
FAQ
Quick answers to the questions we hear most, covering general, pricing, analysis, account, data retention, and troubleshooting.
Generate a debug bundle
Capture FOSSA CLI debug logs and send them to support to speed up troubleshooting of scan failures.
Why CI/CD Integration Delivers the Best Results
Why running FOSSA in your build pipeline produces the most accurate dependency analysis.
Incomplete and Unknown Dependencies
Resolve Unknown or Failed dependencies by overwriting them with a manual entry or adding a new dependency.
License Conclusions vs. License Corrections
Understand the difference between concluding a license and correcting one, when to use each, and how they interact.
Get support
- Email: support@fossa.com. Let us know what you ran into and we'll help.
- Support site: support.fossa.com for in-app help and ticketing. We're generally available during business hours (Pacific Time).
- Enterprise support & SLAs: professional support options are included with FOSSA Enterprise plans. Contact sales@fossa.com to learn more.
- Reporting a security vulnerability: follow the Responsible Disclosure Policy.
Troubleshooting
- Generate a debug bundle: capture CLI logs to attach to a support ticket.
- Fixing incorrect dependency data: reanalyze and correct wrong license or copyright data.
- License Conclusions vs. License Corrections: which tool to use when a dependency's license looks wrong.
FAQ
Quick answers to the questions we hear most, see the FAQ, which covers:
- Account & organization: moving a user between orgs, deleting an account or org.
- Data & storage: what FOSSA stores and how long it's retained.
- Analysis: what the CLI uploads, static vs dynamic, supported languages.
For deployment-specific issues, start with On-Premises.