Help & Support

Troubleshooting, FAQs, and how to get support from FOSSA.

1 min readUpdated Sep 22, 2026

Overview

Stuck on something? This is where to find answers and reach a human.

Get support

  • Email: support@fossa.com. Let us know what you ran into and we'll help.
  • Support site: support.fossa.com for in-app help and ticketing. We're generally available during business hours (Pacific Time).
  • Enterprise support & SLAs: professional support options are included with FOSSA Enterprise plans. Contact sales@fossa.com to learn more.
  • Reporting a security vulnerability: follow the Responsible Disclosure Policy.

Troubleshooting

FAQ

Quick answers to the questions we hear most, see the FAQ, which covers:

For deployment-specific issues, start with On-Premises.

© 2026 FOSSA, Inc.support@fossa.com